The 5 Customers that Drive Business Owners Crazy
Customer service expert Fiona Adler says consumers are creating a barrier between themselves and the best customer service. Are you one of the five customer types that frustrate business owners? Fiona...
View Article10 Best and Worst Industries for Customer Satisfaction in Australia
Fiona Adler, founder of Australia’s leading business review website ‘Word of Mouth Online’ (pictured), reveals the top 10 best and worst online reviewed industries in Australia for customer...
View ArticleProof you can’t believe the nutritional panels on food labelling
Recent testing of the most popular pizza products in Australia may have consumers wondering whether we really can trust the information printed on nutritional panels. Laboratory analysis of takeaway...
View ArticleFood Rating Stars website launched in Australia
While the Federal Government continues to drag their feet on re-launching the original health star ratings website, one health research organisation has launched an alternative with star ratings for...
View ArticleCHOICE announces the winners (losers) of the Shonky Awards 2014
It's that time of year when consumer organisation CHOICE names and shames the shonkiest products in the land, and the unscrupulous companies who unleashed them on an unsuspecting public.
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What You’re Really Risking by Signing Up to Multiple Rewards Programs
Consumers in Australia are being warned about the risks of signing up to multiple loyalty programs with retailers in the lead up to the busy Christmas shopping period. Data expert Emy Car, who runs...
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